Re-install an agent

You can re-install an agent on a device if it stops communicating with N-able N-central. There may be a number of different reasons why the agent stops communications with the server such as a technical issue or it has been accidentally uninstalled. You can easily re-install the agent from within N-able N-central, rather than uninstalling and installing again. This feature is available on all operating systems.

When performing a re-install from within N-able N-central, all tasks, monitoring services and historical data is preserved.

1. Click Views > All Devices.
2. Click the name of the device.
3. Click Settings > Local Agent.
4. Click Reinstall Agent.

Alternatively, you can send an agent reinstall request from the Device Details.

1. Click Views > All Devices.
2. Click the name of the device.
3. Click Add Task > Reinstall Agent.

N-able N-central downloads the agent executable to the device and begins the installation. Once installed, the agent connects with N-able N-central.

Multiple device agent re-install

If you need to re-install agent on multiple devices:

1. Click Views > All Devices.
2. Select the devices by clicking the check boxes for each device.
3. Click Add Task > Maintenance > Reinstall Agent.