Re-install an agent

You can re-install an agent on a device if it stops communicating with N-able N-central. There may be a number of different reasons why the agent stops communications with the server such as a technical issue or it has been accidentally uninstalled. You can easily re-install the agent from within N-able N-central, rather than uninstalling and installing again. This feature is available on all operating systems.

When performing a re-install from within N-able N-central, all tasks, monitoring services and historical data is preserved.

  1. Click ViewsAll Devices.
  2. Click the name of the device.
  3. Click Settings > Local Agent.
  4. Click Reinstall Agent.

Alternatively, you can send an agent reinstall request from the Device Details.

  1. Click ViewsAll Devices.
  2. Click the name of the device.
  3. Click Add Task > Reinstall Agent.

N-able N-central downloads the agent executable to the device and begins the installation. Once installed, the agent connects with N-able N-central.

Multiple device agent re-install

Time Impact

Increasing the number of devices on which the agent is reinstalled, increases the time it will take to complete the process.

If you need to re-install agent on multiple devices:

  1. Click ViewsAll Devices.
  2. Select the devices by clicking the check boxes for each device.
  3. Click Add TaskMaintenanceReinstall Agent.