Mobile device management frequently asked questions
The iOS Agent receives location updates from the device and sends a location report to N-able N-central. with the last update when either of the following conditions occurs:
- the location update meets target accuracy requirements and is less than 15 seconds old, or
- the iOS Agent has received six location updates.
The rule described above applies to all regular location updates. If the device has Internet connectivity, the iOS Agent will usually receive Wi-Fi or GPS updates (as all iOS devices with cellular radios have GPS). Significant location updates are always reported, regardless of accuracy.
To perform certain MDM activities, the MDM agent application is installed with device administrator privileges. To remove the application from the device, one of the following steps must be performed:
- Remove the Remote Management profile from within the app before uninstalling; or,
- Deactivate the MDM Agent as a device administrator from within the device’s security settings.
After performing one the above, the application can then be removed from the device.