A user can be locked out of N-able N-central after a number of failed sign-in attempts. You can quickly unlock users who have been locked out so they can continue with their work.
If the user has forgotten their password, you can reset the password.
- Click Configuration > Domain User Management.
- In the Available Domains column, click a domain and click check box for the user account.
- Click Unlock.
The Account Status column shows the user as Enabled and the user is able to attempt to log in to the account again.