Analytics FAQ
Q: Where do I find equivalent Report Manager data in N-central Analytics?
N-central Analytics provides a level of interaction and inquiry into your data that you did not have previously with Report Manager. If you have been using Report Manager, this table may help you find the same meaningful data in the Analytics dashboards.
|
Report Manager Report |
Category/Directory |
Analytics Dashboard |
Specific Pages |
|---|---|---|---|
|
Asset change report |
Device |
Inventory |
Asset Change |
|
Hardware Inventory Report |
Device |
Inventory |
Hardware List |
|
License Key Inventory |
Device |
Inventory |
Overview |
|
License Usage and Comparison Report |
Device |
Inventory |
Overview |
|
Managed Devices by Operating System |
Device |
Devices |
Overview |
|
Managed Devices SLA Report |
Device |
Devices |
Overview |
|
Managed Devices Summary |
Device |
Devices |
Overview |
|
Managed Devices Versus Time |
Device |
Devices |
Overview |
|
Executive Summary Report |
ESR |
Executive Summary |
|
|
Site Overview Report |
Device |
Devices and Inventory |
|
Q: How are the Executive Summary Report metrics calculated?
N-central calculates an unweighted average score.
| Domain | Category | Metric | Definition | Criteria |
|---|---|---|---|---|
|
Asset Management |
Devices Under Management |
Managed |
Managed: Percentage and count of managed devices by manageable devices, listed per Device Class |
Ignored Devices not included. |
|
Asset Management |
Devices Under Management |
Added/Removed |
Added/Removed: Shows if any devices were added or removed during the report period |
Ignored Devices not included. |
|
Asset Management |
Devices Under Management |
Score % |
Score:Number of Managed Devices as a proportion of Manageable Devices |
Ignored Devices not included. |
|
Asset Management |
Server and Network Warranty |
Devices with valid warranties (90+ days until expiry) |
Managed Devices with a valid warranty as a proportion of all Managed Devices |
Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Server and Network Warranty |
Devices with warranties that will expire soon (within 90 days) |
Managed Devices with a soon to expire warranty as a proportion of all Managed Devices |
Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Server and Network Warranty |
Devices with expired warranties |
Managed Devices with an expired warranty as a proportion of all Managed Devices |
Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Server and Network Warranty |
Score % |
Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date |
Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Workstation, Laptop and Mobile Warranty |
Devices with valid warranties (90+ days until expiry) |
Managed Devices with a valid warranty as a proportion of all Managed Devices |
Includes these Device Classes:Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Workstation, Laptop and Mobile Warranty |
Devices with warranties that will expire soon (within 90 days) |
Managed Devices with a soon to expire warranty as a proportion of all Managed Devices |
Includes these Device Classes:Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Workstation, Laptop and Mobile Warranty |
Devices with expired warranties |
Managed Devices with an expired warranty as a proportion of all Managed Devices |
Includes these Device Classes:Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Asset Management |
Workstation, Laptop and Mobile Warranty |
Score % |
Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date |
Includes these Device Classes:Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation |
|
Business Services |
Business Service Availability |
Availability |
Active uptime as a proportion of total available uptime by listed service |
Active uptime where the service state is normal or success with warnings. Does NOT include custom services |
|
Business Services |
Business Service Availability |
Score % |
The total active uptime of all the services as a proportion of total available uptime by all services. |
Active uptime where the service state is normal or success with warnings. Does NOT include custom services |
|
Business Services |
Business Service Availability |
Score % (Top 20) |
The total active uptime of the services as a proportion of total available uptime for Top 20 services. |
Active uptime where the service state is normal or success with warnings. Does NOT include custom services |
|
Business Services |
Business Service Availability |
Score % (Bottom 20) |
The total active uptime of the services as a proportion of total available uptime for Bottom 20 services. |
Active uptime where the service state is normal or success with warnings. Does NOT include custom services |
|
Data Protection |
Backup |
Successful Backups |
Number of successful backup jobs completed as a proportion of all attempted backups |
Backup state is normal |
|
Data Protection |
Backup |
Backups completed with warnings |
Number of backup jobs in a warning state completed as a proportion of all attempted backups |
Backup state is success with warnings |
|
Data Protection |
Backup |
Failed backups |
Number of backup jobs in a failed state completed as a proportion of all attempted backups |
Backup state is failed |
|
Data Protection |
Backup |
Score % |
Number of backup jobs completed as a proportion of all attempted backups |
Completed backup jobs include those that are successful and those successful with warnings |
|
Network Reliability |
Network Reliability |
Network Reliability |
Active uptime as a proportion of total available uptime split by Device Class |
Switch/Router, ESXi Server, Generic Server, Windows ServerUtilises the Agent Status service or the Connectivity service. |
|
Network Reliability |
Network Reliability |
Score % |
Active uptime as a proportion of total available uptime. |
Switch/Router, ESXi Server, Generic Server, Windows ServerUtilises the Agent Status service or the Connectivity service. |
|
Performance |
Servers |
Servers within capacity |
Total number of Devices with a normal status as a proportion of all monitored Devices |
Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory |
|
Performance |
Servers |
Servers reaching capacity |
Total number of Devices with a warning status as a proportion of all monitored Devices |
Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory |
|
Performance |
Servers |
Servers exceeding capacity |
Total number of Devices with at least 1 failed status as a proportion of all monitored Devices |
Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory |
|
Performance |
Servers |
Score % |
Total number of Devices with normal status and warning status as a proportion of all monitored Devices |
Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory |
|
Performance |
Workstation/Laptops |
Workstation/Laptops within capacity |
Total number of Devices with a normal status as a proportion of all monitored Devices |
Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory |
|
Performance |
Workstation/Laptops |
Workstation/Laptops reaching capacity |
Total number of Devices with a warning status as a proportion of all monitored Devices |
Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory |
|
Performance |
Workstation/Laptops |
Workstation/Laptops exceeding capacity |
Total number of Devices with a failed status as a proportion of all monitored Devices |
Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory |
|
Performance |
Workstation/Laptops |
Score % |
Total number of Devices with normal status and warning status as a proportion of all monitored Devices |
Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory |
|
Security Monitoring |
Hardware Firewall |
Monitored |
Total number of Devices being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class |
Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services |
|
Security Monitoring |
Hardware Firewall |
UnMonitored |
Total number of Devices not being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class |
Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services |
|
Security Monitoring |
Hardware Firewall |
Score % |
Total number of Devices being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class |
Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services |
Q: What data does Analytics use, and where does Analytics get this data from?
The N-central server collects device information from the agent or probe and then sends it to the Analytics platform. Examples include:
-
Device Information: OS name and version, Manufacturer, CPU, and Memory
-
Services and Applications
-
Patch installation history and approval statuses
-
Remote Access/Remote Control history
How long does the Analytics initial export take?
The initial export of N-central can take up to 24 hours, depending on its size. After that it takes up to about four hours for all data to propagate before any of the dashboards display data.
Q: How does Analytics process data?
Raw data sent by N-central is parsed and transformed into data models in the Snowflake warehouse, optimized for visualization by Power BI.
Q: Which services are used for storing and processing the data, and how is data protection addressed with each?
The services used are as follows:
Snowflake. Hosted in AWS and used as a data warehouse. Data is isolated using multi-tenancy architecture with row-level security, and protected with TLS 1.2 in transit. Snowflake instances are excluded to N-able networks only. You can learn more here: https://docs.snowflake.com/en/user-guide/security-encryption-end-to-end#
Power BI. Hosted in Azure and used to visualize data (dashboard widgets, reports) from the Snowflake warehouse. Data is isolated using multi-tenancy architecture, with each tenant’s data processed in a dedicated PowerBI workspace and protected with TLS 1.2 in transit. You can learn more here: https://learn.microsoft.com/en-us/power-bi/guidance/whitepaper-powerbi-security
Q: How is my data protected in transit from the on-prem N-central server to the cloud?
Data in transit is encrypted over TLS 1.2 encrypted tunnels.
Q: How is my data protected once in the cloud?
Data at rest is protected by Snowflake in the end-to-end encryption model using 256AES encryption keys. Snowflake encrypts all data on an ongoing basis and cannot be turned off by users. All data stored in Snowflake is encrypted using a key hierarchy (with cloud HSM backed root of trust), which provides enhanced security by encrypting individual pieces of data using a different key. Snowflake rotates the keys every 30 days to ensure that new data is encrypted using a new key hierarchy.
Q: How does N-able address the data residency requirements?
We use in-region data warehouses within Snowflake and for Power BI. This data is encrypted in transit along the entire path and at rest.
Q: What industry compliances is N-able certified on.
N-able holds ISO27001 certification and we expect to complete SOC2 Type 1 certification in Q1 2024.
Q: Who has access to the data?
N-able has a robust least privilege policy and standard. Only team members approved to maintain the solution will have access to the data.
Q: Who owns the data?
All data, files, and information (including Personal Data) that are communicated or provided to N-able or that are submitted by you in connection with the use N-able’s services belongs to the partner (see our Software Services Agreement). The partner is the data controller and N-able is the data processor.
Q: If I leave N-able as a partner, can I get my data exported?
Yes, your data can be exported using JDBC/ODBC connection (and later – using APIs). Just tell us when you decide to leave N-able how you would like us to transfer your data.
Q: Is it possible for the data used in Analytics to be stored in some other way?
N-able requires the data to be stored in its Snowflake instances for the Analytics functionality to work.N-able deletes partner data as required by applicable regulations.
Q: My customers have PII and medical data which cannot be hosted by third parties. How do you handle that scenario?
N-central does not collect sensitive information like PII. Examples can be found in the earlier question about what types of data Analytics uses.
Q: Can I opt out of Analytics for any reason?
Analytics requires partners to opt-in explicitly in product. To opt out after the feature has been enabled, contact N-able Support.
Q: What URLs do I need to allow for Analytics to work properly?
The URLs are grouped into N-central URLs, and Power BI URLs:
N-central URLs (region-specific):
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https://us.prd.relay.system-monitor.com
-
https://eu-w.prd.relay.system-monitor.com
-
https://eu-c.prd.relay.system-monitor.com
-
https://ap.prd.relay.system-monitor.com
Power BI URLs (region-specific):
-
https://authnproxy.powerbiapi.apse2.prd.ar.system-monitor.com
-
https://authnproxy.powerbiapi.uswe2.prd.ar.system-monitor.com
-
https://authnproxy.powerbiapi.euwe1.prd.ar.system-monitor.com
-
https://authnproxy.powerbiapi.euce1.prd.ar.system-monitor.com