Executive Summary report

The Executive Summary report (ESR) provides a high-level view of the services your organization provides to your customer's devices. It provides a summary of all IT activity for the selected period using a unique dashboard style "glance-and-know" graphics, presenting complex key performance information in a visually pleasing fashion. It uses a scorecard format so executives can get the gist of the report in seconds, often with little or no explanation required. You can send or share the virtual or physical reports with customers.

Data will appear in the Executive Summary report after one month of use.

The ESR renders performance evaluation scorecards, with options to provide details on every aspect of a customer's network. The audience for the Executive Summary report is:

Executives (with scorecards)
IT personnel
CIOs

Each section of the report is optional. Within each section, there are further options:

Provide a scorecard
Add a summary
Add a summary and details

The information in each section shows what the summary and details contribute to the report.

ESR overall metrics definitions

Domain	Metric	Definition	Criteria
Asset Management	Devices Under Management	Number of Managed Devices as a proportion of Manageable Devices	Ignored Devices not included
Asset Management	Server and Network Warranty	Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date	Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Workstation, Laptop and Mobile Warranty	Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date	Includes these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Business Services	Service Availability	Active uptime as a proportion of total available uptime.	Active uptime where the service state is normal or success with warnings. Does NOT include custom services
Data Protection	Backup	Number of backup jobs completed as a proportion of all attempted backups	Completed backup jobs include those that are successful and those successful with warnings
Network Reliability	Network Reliability	Active uptime as a proportion of total available uptime.	Utilizes the Agent Status service or the Connectivity service.
Performance	Servers	Total number of Devices with normal status and warning status (success) as a proportion of all monitored Devices	Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory
Performance	Workstation/Laptops	Total number of Devices with normal status and warning status (success) as a proportion of all monitored Devices	Includes these Device Classes: Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory
Security Monitoring	Hardware Firewall	Total number of Devices being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class	Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services
Security Monitoring	Windows Patching	Total number of Devices with no Missing, Failed or Not Installed Windows Patches as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and Workstation
Security Monitoring	Third Party Patching	Total number of Devices with no Missing, Failed or Not Installed Third Party Patches as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and Workstation
Overall Overall Score A simple average of all the scores of all the metrics.	Overall Overall Score A simple average of all the scores of all the metrics.	Overall Overall Score A simple average of all the scores of all the metrics.

ESR Sub-pages

Domain	Category	Metric	Definition	Criteria
Asset Management	Devices Under Management	Managed	Managed: Percentage and count of managed devices by manageable devices, listed per Device Class	Ignored Devices not included
Asset Management	Devices Under Management	Added/Removed	Added/Removed: Shows the total sum of any devices added or removed during the report period. (e.g. if 1 was removed and 2 added, the result is 1)	Ignored Devices not included
Asset Management	Devices Under Management	Score %	Score: Number of Managed Devices as a proportion of Manageable Devices	Ignored Devices not included
Asset Management	Server and Network Warranty	Devices with valid warranties (90+ days until expiry)	Managed Devices with a valid warranty as a proportion of all Managed Devices	Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Server and Network Warranty	Devices with warranties that will expire soon (within 90 days)	Managed Devices with a soon to expire warranty as a proportion of all Managed Devices	Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Server and Network Warranty	Devices with expired warranties	Managed Devices with an expired warranty as a proportion of all Managed Devices	Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Server and Network Warranty	Score %	Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date	Does NOT include these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Workstation, Laptop and Mobile Warranty	Devices with valid warranties (90+ days until expiry)	Managed Devices with a valid warranty as a proportion of all Managed Devices	Includes these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Workstation, Laptop and Mobile Warranty	Devices with warranties that will expire soon (within 90 days)	Managed Devices with a soon to expire warranty as a proportion of all Managed Devices	Includes these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Workstation, Laptop and Mobile Warranty	Devices with expired warranties	Managed Devices with an expired warranty as a proportion of all Managed Devices	Includes these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Asset Management	Workstation, Laptop and Mobile Warranty	Score %	Managed Devices with a valid or soon to expire warranty date as a proportion of all Managed Devices with a warranty date	Includes these Device Classes: Generic Laptop, Generic Workstation, Mobile Device, Windows Laptop, Windows Workstation
Business Services	Business Service Availability	Availability	Active uptime as a proportion of total available uptime by listed service	Active uptime where the service state is normal or success with warnings. Does NOT include custom services
Business Services	Business Service Availability	Score %	The total active uptime of all the services as a proportion of total available uptime by all services	Active uptime where the service state is normal or success with warnings. Does NOT include custom services
Business Services	Business Service Availability	Score % (Top 20)	The total active uptime of the services as a proportion of total available uptime for Top 20 services	Active uptime where the service state is normal or success with warnings. Does NOT include custom services
Business Services	Business Service Availability	Score % (Bottom 20)	The total active uptime of the services as a proportion of total available uptime for Bottom 20 services	Active uptime where the service state is normal or success with warnings. Does NOT include custom services
Data Protection	Backup	Successful Backups	Number of successful backup jobs completed as a proportion of all attempted backups	Backup state is normal
Data Protection	Backup	Backups completed with warnings	Number of backup jobs in a warning state completed as a proportion of all attempted backups	Backup state is success with warnings
Data Protection	Backup	Failed backups	Number of backup jobs in a failed state completed as a proportion of all attempted backups	Backup state is failed
Data Protection	Backup	Score %	Number of backup jobs completed as a proportion of all attempted backups	Completed backup jobs include those that are successful and those successful with warnings
Network Reliability	Network Reliability	Network Reliability	Active uptime as a proportion of total available uptime split by Device Class	Switch/Router, ESXi Server, Generic Server, Windows ServerUtilizes the Agent Status service or the Connectivity service.
Network Reliability	Network Reliability	Score %	Active uptime as a proportion of total available uptime	Switch/Router, ESXi Server, Generic Server, Windows ServerUtilizes the Agent Status service or the Connectivity service.
Performance	Servers	Servers within capacity	Total number of Devices with a normal status as a proportion of all monitored Devices	Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory
Performance	Servers	Servers reaching capacity	Total number of Devices with a warning status as a proportion of all monitored Devices	Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory
Performance	Servers	Servers exceeding capacity	Total number of Devices with at least 1 failed status as a proportion of all monitored Devices	Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory
Performance	Servers	Score %	Total number of Devices with normal status and warning status (success) as a proportion of all monitored Devices	Includes these Device Classes: ESXi Server, Generic Server, Windows ServerOnly includes these service: CPU, Disk, Memory
Performance	Workstation/Laptops	Workstation/Laptops within capacity	Total number of Devices with a normal status as a proportion of all monitored Devices	Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory
Performance	Workstation/Laptops	Workstation/Laptops reaching capacity	Total number of Devices with a warning status as a proportion of all monitored Devices	Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory
Performance	Workstation/Laptops	Workstation/Laptops exceeding capacity	Total number of Devices with a failed status as a proportion of all monitored Devices	Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory
Performance	Workstation/Laptops	Score %	Total number of Devices with normal status and warning status (success) as a proportion of all monitored Devices	Includes these Device Classes:Generic Workstation, Windows Laptop, Windows WorkstationOnly includes these service: CPU, Disk, Memory
Security Monitoring	Hardware Firewall	Monitored	Total number of Devices being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class	Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services
Security Monitoring	Hardware Firewall	UnMonitored	Total number of Devices not being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class	Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services
Security Monitoring	Hardware Firewall	Score %	Total number of Devices being monitored for Firewalls as a proportion of all Managed Devices in Switch/Router Class	Only Devices in the "Switch/Router" device class and with a service starting with "FW-"Does Not include custom services
Security Monitoring	Windows Patching	Managed	Devices being monitored for Windows Patching as a proportion of all Managed Windows Devices in Server, Laptop ор Workstation Class	Only Windows OS operated devices of type Server, Laptop and Workstation
Security Monitoring	Windows Patching	Current	Number of devices that are Windows patch up to date as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and Workstation Devices with no Missing, Failed or Not Installed Patches
Security Monitoring	Windows Patching	Score %	Total number of Devices with no Missing, Failed or Not Installed Windows Patches as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and Workstation
Security Monitoring	Third Party Patching	Managed	Devices being monitored for Third Party Patching as a proportion of all Managed Windows Devices in Server, Laptop ор Workstation Class	Only Windows OS operated devices of type Server, Laptop and Workstation
Security Monitoring	Third Party Patching	Current	Number of devices that are Third Party patch up to date as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and WorkstationDevices with no Missing, Failed or Not Installed Patches
Security Monitoring	Third Party Patching	Score %	Total number of Devices with no Missing, Failed or Not Installed Third Party Patches as a proportion of all Devices being patch monitored	Only Windows OS operated devices of type Server, Laptop and Workstation