View ticket details with the Active Issues view

You can get an overview of all tickets on a device by going to the Active Issues view. From here you can view ticket information, create tickets or connect directly to the PSA. If a ticket is older than three days it will not appear in the Active Issues view.

You cannot update or view Tigerpaw tickets in N-able N-central.

  1. Click ViewsActive Issues.

    If there are Tickets currently open for a device, a Create button appears in the Ticketing column on the far right of the screen.

  2. In the Ticketingcolumn click Ticket ID.

    N-able N-central displays a ticket number and a status for the ticket.

  3. Hover your mouse over the number to display ticket status information.
  4. Click the ticket number to connect the PSA software login and see ticket information.