Update tickets using the Audit Trail

The Audit Trail provides a log of all recent actions on a device. You can review all tickets and their details, create a new ticket or update tickets. When updating a ticket, the Audit Trail enables you to select multiple issues and include them in a single ticket.

You can assign multiple users to an existing ticket (for those integrations that support this).

You cannot update or view Tigerpaw tickets in N-able N-central.

  1. Click ViewsAll Devices.
  2. Click the name of a device.
  3. Click Audit Trail in the upper right corner of the window.
  4. Click the check boxes next to the issues to include in the new ticket.
  5. Click Update Ticket.
  6. Click Select Ticket and make a selection from the available tickets.
  7. Update the information and click OK.

N-able N-central updates the ticket information for the device.