Create a ticket using the Active Issues screen

Create a ticket in N-able N-central to track an issue with a customer's device. The Active Issues screen displays all issues currently active for a customer's devices.

You cannot update or view Tigerpaw tickets in N-able N-central.

  1. Click ViewsActive Issues.
  2. Click the check box for a specific issue.
  3. Click Create Ticket in the upper left corner of the screen.
    Click Create in the Ticketing column for the issue that appears.
  4. Select the recipient to whom to assign the ticket.
  5. Click OK.

The ticket is assigned and given a ticket number for tracking. To see the status of the ticket, click ViewsAll Devices and click the name of the device. The Recent Tickets pane displays the ticketing status.