Create a ticket in N-able N-central to track an issue with a customer's device. The Active Issues screen displays all issues currently active for a customer's devices.
You cannot update or view Tigerpaw tickets in N-able N-central.
- Click Views > Active Issues.
- Click the check box for a specific issue.
- Click Create Ticket in the upper left corner of the screen.
Click Create in the Ticketing column for the issue that appears.
- Select the recipient to whom to assign the ticket.
- Click OK.
The ticket is assigned and given a ticket number for tracking. To see the status of the ticket, click Views > All Devices and click the name of the device. The Recent Tickets pane displays the ticketing status.