Troubleshooting PSA integration
When you create, update, or reopen a ticket, you may receive the following errors:
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Unable to set the Ticket.IssueType to be [13] because it is an inactive issue type.
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Unable to set the Ticket.Status to be [21] because it is an inactive status.
If you experience an error, ensure that the following are NOT set to Inactive in your PSA:
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Account
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Contact
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Contract
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Configuration Items (commonly, Device Classes)