Ticketing information exported from N-able N-central
The table below lists the information that N-able N-central exports to selected PSA software.
|
N-central Field |
Description |
Autotask |
ConnectWise |
|---|---|---|---|
|
IPAddress |
IP address assigned to the device. |
User Defined Field (N-able N-central Device URI) |
IPAddress |
|
DefaultGateway |
Default gateway configured for the device. | — |
DefaultGateway |
|
MacAddress |
MAC address associated with the device. This is the recommended method for identifying the device configuration for updates. | — |
MacAddress |
|
CompanyName |
— |
AccountID |
groupid |
|
DeviceClass |
— |
ProductID |
ConfigType |
|
DeviceStatus |
Device status. |
Active |
isActive (true or false) |
|
DeviceName |
Configuration name used to identify the Configuration Record. |
ReferenceTitle |
deviceName |
|
Manufacturer |
— |
— |
|
|
ModelNumber |
Device model number. |
ReferenceNumber |
ModelNumber |
|
SerialNumber |
Device serial number. |
SerialNumber |
SerialNumber |
|
CPUSpeed |
Processing speed of the primary CPU of the device. |
— |
CPUSpeed |
|
RAM |
RAM installed on the device. |
— |
RAM |
|
DeviceID |
Device ID. This can be used as the identifier when updating existing configurations but we strongly recommend using the MAC address as an identifier whenever possible. |
User Defined Field N-able N-central Device ID) |
DeviceID |
|
OSType |
Device OS. |
Notes |
OSType |
|
OSInfo |
Information about the device OS (for example, version number and license information). |
Notes |
OSInfo |
|
LastLoginName |
Last user who signed onto to the device. |
— |
LastLoginName |
|
Location |
— |
Location |
— |
|
Createdon |
— |
InstallDate |
— |
|
LocalHardDrives |
Information about the hard drives local to the device. |
— |
LocalHardDrives |
|
VendorNotes |
— |
VendorNotes |
|
|
ManagementLink |
URL configured for the Portal URL field of the Managed Devices Integration Setup Table. When creating or updating configurations, the integrator can communicate this URL which includes appropriate login tokens: A Global Login can be configured or individual member logins can be configured at the Logins tab of the Managed Devices Integration Setup Table. When users click Manage on the Configuration Record fullview tool bar, ConnectWise transmits the URL along with the tokens back to the integrator. Integrators can then process and authenticate the user in their portal. |
— |
ManagementLink |
|
AssetTag |
— |
User Defined Field (N-able N-central Device Asset Tag) |
TagNumber |
|
WarrantyExpiration |
— |
WarrantyExpirationDate |
WarrantyExpiration |
|
PurchaseDate |
— |
— |
PurchaseDate |
|
Custom Device Properties |
— |
— |
— |
Troubleshooting
When you create, update, or reopen a ticket, you may receive the following errors:
-
Unable to set the Ticket.IssueType to be [13] because it is an inactive issue type.
-
Unable to set the Ticket.Status to be [21] because it is an inactive status.
If you experience an error, ensure that the following are NOT set to Inactive in your PSA:
-
Account
-
Contact
-
Contract
-
Configuration Items (commonly, Device Classes)