To enable communication between MSP Manager and N-able N-central you must configure MSP Manager to integrate with N-able N-central.
Integration can happen at the System and Service Organization level:
At the SO level, you can define different configurations for each SO. This enables any SO administrator to modify integration settings.
At the System level, only the Product Administrator can modify the configuration.
Before completing the steps below, you must first log in to MSP Manager and create a N-able N-central integration account. Make note of these credentials because you will need to use them in step 3 below.
- Click Administration > PSA Integration > Configure PSA Integration.
- In the Choose your PSA Solution drop-down, select MSP Manager.
- In the Integration Credentials area, enter the user name and password for the N-able N-central integration account that you created in MSP Manager.
- In the Ticketing Errors area, enter an email address where N-able N-central sends error email if networking or configuration issues prevent it from creating a ticket in MSP Manager.
You can later change the sender email address in Administration > Defaults > Customized System Email.
- Click Save.
When the MSP Manager connection is verified the slider moves to On.