Configure N-able N-central for use with MSP Manager

To enable communication between MSP Manager and N-able N-central you must configure MSP Manager to integrate with N-able N-central.

Integration can happen at the System and Service Organization level:

  • At the SO level, you can define different configurations for each SO. This enables any SO administrator to modify integration settings.

  • At the System level, only the Product Administrator can modify the configuration.

Before completing the steps below, you must first log in to MSP Manager and create a N-able N-central integration account. Make note of these credentials because you will need to use them in step 3 below.

  1. Click Administration > PSA Integration > Configure PSA Integration.
  2. In the Choose your PSA Solution drop-down, select MSP Manager.
  3. In the Integration Credentials area, enter the user name and password for the N-able N-central integration account that you created in MSP Manager.
  4. In the Ticketing Errors area, enter an email address where N-able N-central sends error email if networking or configuration issues prevent it from creating a ticket in MSP Manager.

    You can later change the sender email address in Administration > Defaults > Customized System Email.

  5. Click Save.

When the MSP Manager connection is verified the slider moves to On.