Configure the PSA integration message template
Configure the template N-able N-central uses for notifications. N-able N-central includes a number of default templates that standardize the appearance of your email notifications.
For Custom PSA, N-able recommends that you use the default PSA Integration Message Template (or customize it as described below).
- Click Administration > Defaults > Notification Templates.
- In the PSA Integration Message Template area at the bottom of the page, edit the message content.
- Click Preview to see how the message will appear when sent.
- Click Save.
When N-able N-central generates a notification email, the subject of the email will automatically be pre-pended with ticket metadata.
This will only edit regular notifications. You can also edit the Return to Normal Notification template by selecting that tab.