Manage downtime for customer devices

Downtime is the period when devices are in a disconnected state. You can configure a maintenance window to set the downtime for all of a customer's devices or for specific devices while you perform network maintenance on the customer site.

This procedure can only be performed at the Customer level.

  1. Go to Views > All Devices.
    All Devices
  2. Select the checkbox next to the Site label to select all devices.
    Sites Checkbox
  3. Click Add Task > Maintenance > Add a new maintenance window > Downtime.
    Add Task
  4. Enter a name for the downtime window and configure the schedule.
  5. Select Save.

At the configured time, all selected devices are taken offline for the specified duration.