Add a drop-down list custom property for a Customer

Add a drop-down list property for SO, Customers and Sites to filter with when applying N-able N-central rule configurations. The drop-down list enables you and technicians to select a property value from a list of predetermined values. A predefined list prevents issues like mistyping information, and accidentally omitting customers from a filter result.

You can set one of the values in the list as the default that appears for devices matching the selected criteria.

If an Custom Property is defined at a higher level then you are on and it is set to be visible for the Customer below, then the user at that level below can:

  • add new drop-down entries that are only visible at that level,
  • edit the new drop-down entries, and
  • set a Default Value from all entries.
  1. In the left-hand navigation menu, click AdministrationCustom Properties.
  2. Click AddBy CustomerDropdown Type.
  3. Enter a descriptive name.
  4. Click Add and enter the value.
  5. Repeat the above step for each value to enter.
  6. Click the Default slider next to the value to appear as the default.
  7. At the Customers tab underneath, in the drop-down menu, select the propagation setting for new customers and sites added later.
  8. Select the Customers and Sites that the new choice list will apply to.
  9. Click Save.

The custom property for the selected Customers and Sites is automatically applied. The properties are available for Input/Output parameters for Automation Policies, the Custom Properties tab in Customers, and filters with Organization Custom Properties. You can later change the value of the property with a different selection in the drop-down list.