Add a drop-down list custom property for a customer

Create a drop-down list custom property to store values selected from a predefined list, including service tier, maintenance window, or classification values for use in filters, rules, or automation. Drop-down lists help ensure consistent values when used in filters, rules, or automation.

1. In the left-hand navigation menu, go to Administration > Custom Properties.
   
2. Click Add > By Customer > Dropdown Type.
   
3. Enter a descriptive Property Name.
4. Select Add and enter the first value.
   
5. Repeat this step for each value you want to include.
6. Toggle the Default switch next to your chosen default value.
   
7. Select the customers or sites the property should apply to.
8. Choose how the property should propagate to new Service Organizations, Customers, or Sites.
   
9. Select Save.

The custom property is applied to the selected customers and sites based on your selections. Users can choose from the predefined values when updating the property. You can later change the value of the property with a different selection in the drop-down list.