Exclusions module

The Exclusions module enables you to configure security scan exclusion rules. These are the applications and processes, files, folders and locations that AV Defender does not scan for issues or monitor for intrusion or attacks.

Windows 10 offers an optional case-sensitive file system. How the Windows device is configured can affect how you enter the search criteria in the search field on the Global Exclusions page.

For more information, see Global Exclusions and Configure Global Exclusions.

Best practice

For the best results, use the exclusion type that accomplishes specific goals:

  • Process: Used to resolve application conflicts, performance issues, and reduce impact on key business applications.
  • File/Folder - Used to avoid false positive errors or for heavy traffic folders, such as backup destinations.
  • Network: Used to exclude a web site from being scanned. Exclusions will apply to all modules.

To avoid false positives, exclude the following MSPA executables from the C:\ProgramData\GetSupportService_N-Central\Updates\ folder:

  • MSPA4NCentral-6.77.77-BUILD-20161219-B-20161221163111.exe
  • MSPA4NCentral-6.80.00-BUILD-20170120-C-20170130181221.exe
  • MSPA4NCentral-6.80.01-BUILD-20170131-20170131113836.exe
  • MSPA4NCentral-6.80.10-BUILD-20170405-20170410160818.exe
  • MSPA4NCentral-6.80.17-BUILD-20170801-20170810174900.exe
  • Update_20161213081614.exe
  • Update_20170321174328.exe
  • Update_20170525043038.exe
  • Update_20170621174604.exe
  • Update_20171117142950.exe
  • Update_20180302141746.exe
  • Update_20180730120602.exe

Also exclude the following folders and files

  • C:\Program Files (x86)\N-able Technologies\Reactive\bin\
  • C:\Program Files (x86)\N-able Technologies\Reactive\bin\NableCommandPromptManager32.exe
  • C:\Program Files (x86)\N-able Technologies\Reactive\bin\NableCommandPromptManager64.exe
  • C:\Program Files (x86)\N-able Technologies\Reactive\bin\NableReactiveManagement.exe
  • C:\Program Files (x86)\msp-agent\
  • C:\ProgramData\mspagent\

If you are using MSPAnywhere/Take Control, add these exclusions:

  • C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\
  • C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\BASupSrvc.exe
  • C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\BASupSrvcCnfg.exe
  1. Click Configuration > Security Manager > Profiles.
  2. Click Add, or click on an existing profile to edit.
  3. Click View Settings beside the Exclusions module.
  4. Click the desired tab to add the exclusion.
  5. Click Save.