You do not have access to the Product api on this server

Last Modified

Mon Nov 30 21:57 GMT 2020

Description

When trying to configure PSA, a system error may be thrown. In looking at the UI.log for the system error, you may see an error similar to the following:

Server was unable to process request. ---> Exception has been thrown by the target of an invocation. ---> You do not have access to the Product api on this server - "

Environment

N-able N-central

Solution

This is an option that needs to be enabled on the account on the ConnectWise Manage server.

1. In ConnectWise Manage , this should be fixed by going to 'Setup' > 'Setup Tables' > 'Integrator Login' > click on the existing account that N-able N-central uses:
2. Enable the following APIs:
   Service Ticket API
   Time Entry API
   Managed Service API
   Contact API
   Company API
   Product API
   Reporting API
   Configuration API