Workgroup device agent install error 210

Last Modified

Thu Nov 12 18:05 GMT 2020

Description

• The probe is designed to work with domain credentials when running a discovery job
• However in some instances, some clients may not have a Domain Controller and are only on a Workgroup
• Normally the solution would be to manually add the same username and password to every device with the Workgroup and run another discovery.
• With Windows 10 this will sometimes fail, giving the error:
  • 210 Unable to connect to remote network resource. \\devicename\ADMIN$ User= userID Exception = 5 : Access is denied
    • ?NOTE: This mainly occurs on Windows 10 devices, but may occur on Windows 8 and Windows 7
• This error indicates that the folder \\devicename\ADMIN$ is inaccessible despite the credentials of the local user being correct
• This folder is required for remote management tasks and installation of the agent

Environment

• N-able N-central
• Windows 10, Windows 8 and Windows 7

Solution

1. Make sure File and Print Sharing on Windows Firewall is enabled
2. Make sure the devices local administrator account credentials are the same as your probe
   1. Navigate to the Customer Level
   2. Select Administration > Defaults > Application settings
   3. Select Credentials
   4. Enter your credentials here and propagate your changes
   5. Select Save
      • NOTE: The above steps normally fix the issue, but on Windows 10, the following steps will need to be performed
      1. Locally on the device, open Regedit
      2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
      3. Right-click on the right pane and select New > DWORD (32-bit) Value
      4. Type LocalAccountTokenFilterPolicy for the value
      5. Press Enter
      6. Double-click the new value to modify and change the value data field from 0 to 1
      7. Select OK
      8. Close down Regedit
      9. Reboot the device
      10. Try the discovery against the device(s) again or agent upgrade