Windows 10 Feature Update Fails to Install - Error "Failed to read encryption data from ESD"

Last Modified

Tue Dec 01 22:43 GMT 2020

Description

  • ERROR Failed to read encryption data from ESD, ESD is possibly already decrypted, continuing. Exception: com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdReadException: Exception when reading ESD file: ---> System.SystemException: Failed to find ESD node in esd file body
[76] 2018-03-31 23:01:53,553 <<*>> ************************ Start Installing Anniversary Updates ************************[76] 2018-03-31 23:01:53,553 <<*>> ===>>> Initiated Windows upgrade: (a816cbaa-ac2b-4f64-821e-135fdc59022d) Feature update to Windows 10, version 1709[76] 2018-03-31 23:01:53,553 WARN  AnniversaryUpdatesInstaller => Detected existing directory [C:\$WINDOWS.~BT\]. Installation may fail.[76] 2018-03-31 23:01:53,553 WARN      Check registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WIMMount\Mounted Images] - existing mount to [C:\$WINDOWS.~BT\] can cause failing upgrade with exit code 50.[76] 2018-03-31 23:01:53,600 ERROR Failed to read encryption data from ESD, ESD is possibly already decrypted, continuing. Exception: com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdReadException: Exception when reading ESD file:  ---> System.SystemException: Failed to find ESD node in esd file body.   at com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdDecryptor.GetEsdNode(XDocument body)   at com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdDecryptor.DecryptEsd(String filename)   --- End of inner exception stack trace ---   at com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdDecryptor.DecryptEsd(String filename)   at com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.InstallerPhaseFunctionProvider.DecryptEsd(String esdFilePath)[76] 2018-03-31 23:24:12,735 <<*>> Anniversary Update Successful[76] 2018-03-31 23:24:12,735 <<*>> ************************ End Installing Anniversary Updates **************************

Environment

  • N-able N-central

Solution

  • There are 2 different errors here.
ERROR: ERROR Failed to read encryption data from ESD, ESD is possibly already decrypted, continuing. Exception: com.nable.agent.framework.PatchManagement.Installers.InstallerPhase.AnniversaryUpdate.EsdDecryptor.EsdReadException: Exception when reading ESD file:  ---> System.SystemException: Failed to find ESD node in esd file body.
  • This is just a around reading the ESD file, which is not encrypted for 1709.
    • This can be ignored, related to bug NCPM-3108.
  • The main problem here is: 
Detected existing directory [C:\$WINDOWS.~BT\]. Installation may fail.
  • Based on the logs it shows that the upgrade was successful.
    • Installation failed with Error code 50 or 87.
  • The reason is probably existing mounting to reserved location (C:\$WINDOWS.~BT\).
  1. Confirm the device did successfully upgrade, despite the errors.