Why are PSA Notification Template not used at the customer/site level?

Last Modified

Thu May 02 16:30 GMT 2019

Description

• Why are PSA Notification Template not used at the customer/site level?

Environment

• N-able N-central

Solution

• PSA Notification templates are used based on the level of the user assigned to the notification.
• For PSA this would depend on the level that the "Ticket Recipient", since the PSA user is created at that level.
• You can find the level of the PSA user by going to Administration > PSA Integration > Ticketing.
• The ticket recipient can only be modified at the level it was created, which is where the user was created.