When upgrading N-able Report Manager, it fails with error 1001: Password validation failed

Last Modified

Wed Jan 22 15:39 GMT 2020

Description

  • When upgrading N-able Report Manager, it fails with error 1001
  • Error 1001 is a Generic Error.
  • Please review the Setup.log under \Program Files (x86)\N-able Technologies\Report Manager\logs for the specific error
  • In this case the Setup.log shows the following:
    • [n-compass-setup-configurator][][ERROR] SetupConfigurator.UserUpdatePassword(): Error changing password for user "ncompass": Password validation failed. The password does not meet Windows policy requirements because it is not complex enough. Exception: Password validation failed. The password does not meet Windows policy requirements because it is not complex enough.
    • [n-compass-setup-configurator][][FATAL] Commit: Exception: SetupConfigurator.UserUpdatePassword(): Error changing password for user "ncompass": Password validation failed. The password does not meet Windows policy requirements because it is not complex enough.

Environment

  • N-able N-central
  • N-able Report Manager

Solution

  • This is because of the "Enforce Password Policy" option for the ncompass user which is stopping the upgrade to go through
  • To disable this option please do the following:
    1. Within the N-able Report Manager server, open the appropriate SQL Management Studio
    2. Expand the Security dropdown
    3. Expand the Logins dropdown
    4. Right-click the ncompass option
    5. Select Properties
    6. Uncheck the Enforce Password Policy option
    7. Select OK