N-central Troubleshooting
When upgrading N-able Report Manager, it fails with error 1001: Password validation failed
Last Modified
Wed Jan 22 15:39 GMT 2020
Description
- When upgrading N-able Report Manager, it fails with error 1001
- Error 1001 is a Generic Error.
- Please review the Setup.log under \Program Files (x86)\N-able Technologies\Report Manager\logs for the specific error
- In this case the Setup.log shows the following:
- [n-compass-setup-configurator][][ERROR] SetupConfigurator.UserUpdatePassword(): Error changing password for user "ncompass": Password validation failed. The password does not meet Windows policy requirements because it is not complex enough. Exception: Password validation failed. The password does not meet Windows policy requirements because it is not complex enough.
- [n-compass-setup-configurator][][FATAL] Commit: Exception: SetupConfigurator.UserUpdatePassword(): Error changing password for user "ncompass": Password validation failed. The password does not meet Windows policy requirements because it is not complex enough.
Environment
- N-able N-central
- N-able Report Manager
Solution
- This is because of the "Enforce Password Policy" option for the ncompass user which is stopping the upgrade to go through
- To disable this option please do the following:
- Within the N-able Report Manager server, open the appropriate SQL Management Studio
- Expand the Security dropdown
- Expand the Logins dropdown
- Right-click the ncompass option
- Select Properties
- Uncheck the Enforce Password Policy option
- Select OK