When installing the agent, the following error occurs: "210 Unable to retrieve Agent installer or invalid file"

Last Modified

Thu Dec 06 15:33 GMT 2018

Description

  • When installing the agent, the following error occurs: "210 Unable to retrieve Agent installer or invalid file"

Environment

  • N-able N-central

Solution

  • The installation of the agent is dependent on a few factors:
    • The probe needs the proper admin domain credentials
    • The probe needs to be able to contact the device(s) over WMI
    • .NET 4.0 may need to be installed prior to installation of the agent
  • If the above configuration is already applied, then check C:\Windows\Temp\NableTrace.log for the following:
    • Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.10.10.10:443
  • If you see the above, please do the following:
    1. Test to ensure that the device can access the login page using Internet Explorer specifically (the installer uses IE settings for communication)
    2. Ensure that TLS 1.0 is enabled
      • NOTE: If it is not it would fail to communicate with the server via the agent installer
    3. Check to ensure there are no proxy settings getting in the way