Unknown error when trying to remote desktop a device in N-able N-central

Last Modified

Wed Nov 30 21:38 GMT 2016

Description

This article addresses the issue where an Unknown Error is encountered when trying to remote desktop a device in N-able N-central .

Environment

All N-able N-central versions

Solution

1. Create a back up of Desktop.rdp to Desktop.rdp.old
2. Delete Desktop.rdp
   Note: The default location is in the Documents folder on your local drive.
3. Retry the connection.