Uninstall Windows Probe Manually

Last Modified

Mon Nov 26 14:04 GMT 2018

Description

  • The following steps will completely remove windows probe on the device.

Environment

  • N-able N-central

Solution

Warning:

  • Consult your System Administrator before performing the following procedure.
  • Save a copy of the original files to your local drive as a backup file, in case you need to roll back later.
  1. Click Start > Run and type Services.msc.
  2. Stop the Windows Software Probe, Windows Software Probe Syslog Service and Windows Software Probe Maintenance Service from running.
  3. Try to uninstall the Windows Probe from the Add/Remove Programs feature in the Control Panel.
  4. Verify that the Windows Software Probe folder has been removed from C:\Program Files\Solarwindsmsp Technologies (if the Windows Software Probe folder still exists delete it). This requires editing the Registry. Below are the keys related to the Windows Probe that you will need to remove if they are still present after the uninstall has completed.
    1. Click Start > Run and type Regedit.exe
    2. Browse to the following folders:
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Services
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Services
    3. Delete the following sub keys:
      • AssetDiscovery
      • InterfaceDiscovery
      • N-able syslog
      • N-able Technologies Windows Software Probe
      • N-able Technologies Windows Software Probe Maintenance
    4. Also delete these two keys:
      • HKEY_LOCAL_MACHINE\SOFTWARE\N-able Technologies\Windows Software Probe
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Solarwindsmsp Technologies Inc. Windows Probe
  5. To completely remove all files related to Patch Management, remove the C:\Program Files\N-able Technologies\NablePatchCache folder. Verify that the NablePatchCache folder is the one used to store all of the downloaded software patches. It is possible that these may be stored on a network shared drive as configured in N-able N-central under Probes/Cache Location.

Note: The device may need to be re-started after the procedure described above has been completed.