N-central Troubleshooting
Uninstall N-able Report Manager
Last Modified
Thu Oct 04 15:48 GMT 2018
Description
This article describes how to uninstall N-able Report Manager.
Environment
- N-able N-central
- N-able Report Manager
Solution
You can uninstall N-able Report Manager through the Windows Control Panel, the N-able Report Manager setup.exe file, or Windows Start menu.
Before you uninstall, you must delete a data source to enable the data source for regular data export for N-able N-central.
When you uninstall N-able Report Manager, the following are removed:
- Agent responsible for self-monitoring
- Web server components
- N-able Report Manager Maintenance Service
- Program files
Uninstall N-able Report Manager
Make sure that the account you are using has the sysadmin role in the SQL database, or else the uninstall may not complete.
- On the N-able Report Manager server, delete the following databases using SQL Server Management Studio:
- config
- staging
- warehouse
- Close SQL Server Management Studio.
- Remove N-able Report Manager using the Windows Control Panel.
- When prompted, restart your computer.
Uninstall N-able Report Manager using the N-able Report Manager installation package
- Navigate to the setup.exe file and double-click it.
- When the Welcome to the InstallShield Wizard appears, click Next.
- When the Remove the Program screen appears, click Remove.
- When the Uninstalling N-able Report Manager screen appears, click Finish.
- When prompted, restart the server to complete the process.