Unable to upgrade PUTTY to 0.73, returns with "A version of PuTTY is already installed on this system using the old Inno Setup installer"

Last Modified

Tue Apr 14 13:02 GMT 2020

Description

• Failure to upgrade PUTTY on device
• Application Event logs show:

  • Log Name: ApplicationSource: MsiInstallerEvent ID: 10005Level: ErrorProduct: PuTTY release 0.73 -- A version of PuTTY is already installed on this system using the old Inno Setup installer. Please uninstall that before running the new installer.

Environment

• N-able N-central
• N-able RMM
• 3rd party Patch Management

Solution

• This is down to an issue with the installer for PUTTY
• This requires the old version of PUTTY to be removed, before it can be upgraded to version 0.73
• Please uninstall this version to allow for the new version to install