Unable to uninstall MDM agent from Android devices

Last Modified

Wed Nov 30 21:38 GMT 2016

Description

This article addresses the issue where the MDM Agent application cannot be uninstalled from an Android device.

Environment

N-able N-central 10.0 and later

Solution

In order to perform certain MDM activities, the MDM Agent application is installed with device administrator privileges. In order to remove the application from the device, one of the following steps must be performed:

• Remove the Remote Management profile from within the app before uninstalling; or,
• Deactivate the MDM Agent as a device administrator from within the device's security settings.

After performing one the above, the application can then be removed from the device.