Unable to launch Automation Manager

Last Modified

Wed Mar 15 19:34 GMT 2017

Description

This article describes the issue when you are unable to launch the Automation Manager and it does not start. You also cannot navigate to the browse policy in N-able N-central .

Environment

  • All versions of N-able N-central

Solution

This issue occurs due to old cached files from previous version that need to be removed.

  1. Delete the Automation Manager folder under file directory: C:\Users\<username>\AppData\Local\Temp\SolarwindsmspTechnologies\ .
  2. Delete the folder C:\Users\<username>\AppData\LocalLow\Sun\Java.
  3. Clear the java cache using the link below:
    https://www.java.com/en/download/hel...ugin_cache.xml
  4. Lower the security level on the browser.