N-central Troubleshooting
Unable to install patches on Windows 7/Server 2008 devices, Extended Security Updates (ESU) license is not functioning because of missing patches (KB4474419/KB4490628/KB4536952/KB4493730/KB4536953)
Last Modified
Wed Apr 01 11:49 GMT 2020
Description
- Unable to install patches on Windows 7/Server 2008 devices
- Extended Security Updates (ESU) license is not working
- Devices are missing one or more of the following:
- KB4474419
- KB4490628
- KB4536952
- KB4493730
- KB4536953
Environment
- N-able N-central
- N-able RMM
- Patch Management
Solution
- The local Windows Update Agent (WUA) requires the applicable patches to be installed for the Extended Security Updates (ESU) license to apply successfully
- For more information on this, please see the public Microsoft article below: