Unable to delete scheduled tasks (greyed out)

Last Modified

Fri Feb 07 17:24 GMT 2020

Description

  • Scheduled tasks could not be deleted on N-able N-central Under Configuration > Scheduled task as they are greyed out

Environment

  • N-able N-central 10 or later

Solution

  • Issue could be caused because of the following instances:
  • If the task is currently in-progress on the target devices (not completed).
  • the scheduled task is a profile associated to a rule.
  • If the scheduled task was created on a main customer site targeting devices on a subsite
  • The Scheduled Task must be deleted from the top level. See screenshot for reference

NOTE: In current versions of N-able N-central (12.0 and above), the top level task is the only one which can be edited/deleted where the child tasks will be visible but greyed out.