Troubleshooting Microsoft Windows Update issues and N-able N-central Patch Management

Last Modified

Thu Oct 31 15:13 GMT 2019

Description

• This article details how to troubleshoot Windows Update Client (WUC/WUA) issues.

Environment

• N-able N-central 9.2+

Solution

1. If possible, please reboot the device
2. Update the Microsoft Windows Update Client
   • If you find that the build version of your Windows Update Client is older than July 2016, you will want to update the WUC using the links below:
     • Windows 7 and 2008 R2 systems - support.microsoft.com/en-us/kb/3172605
     • Windows Server 2012 - www.microsoft.com/en-us/download/details.aspx?id=53316
     • Windows 8.1 and 2012 R2 systems - support.microsoft.com/en-us/kb/3172614
3. Run the Windows Update Troubleshooter - support.microsoft.com/en-us/kb/2714434
   • NOTE: You may choose to perform this manual step later on, but this would be recommended first by Microsoft.
4. Reset the Windows Update components - support.microsoft.com/en-ca/kb/971058
5. Rename Software Distribution Folder
   • For more information on this, please go here(support.microsoft.com/en-us/kb/2509997)
6. Run the DISM or System Update Readiness tool to fix Windows corruption errors
   • For more information on this, please go here(support.microsoft.com/en-us/kb/947821)
7. Use the System File Checker(support.microsoft.com/en-us/kb/929833) tool to repair missing or corrupted system files
8. Reset the catroot folder
   • For more information on this, please go here(www.thewindowsclub.com/catroot-catroot2-folder-reset-windows)
9. Restart the device
10. Run another Patch Detection when the above is completed