Tools tab missing for some user accounts

Last Modified

Fri Apr 21 15:09 GMT 2023

Description

• This article addresses the issue where some users are unable to see the Tools tab when devices are using a Professional license and Direct Support is enabled.

Environment

• All N-able N-central versions

Solution

• Provide Direct Support access permissions to the affected users.

This article 'Permissions dictionary' will help with providing the correct access:

Permissions dictionary & menus