The N-able Backup Product Status fails and resolves itself randomly, showing "the backup engine is stopping"

Last Modified

Wed Feb 12 12:34 GMT 2020

Description

  • The N-able Backup Product Status within N-able N-central for device randomly fails then resolves itself showing the details below:
    • Installation Status    0Installation Status    InstalledInstalled Version    XX.X.X.XXXXXProduct Status    The Backup engine is stopping.Product Status    2

Environment

  • N-able N-central
  • N-able Backup

Solution

  • The alert is valid stating that the Backup Service Controller for the N-able Backup Manager has stopped
  • We advise against disabling this alert as you will want to be aware when this service stops
  • The reason for this is because backups will not run if stopped consecutively