Take Control (N-able N-central) Enabling Request User Permission before Connecting

Last Modified

Mon Jan 20 14:33 GMT 2020

Description

  • How to enable the option Request User Permission before Connecting with Take Control?

Environment

  • N-able N-central:
    • Take Control.

Solution

  • To enable the Take Control option Request User Permission on a single device, perform the following steps:
  1. from the All Devices view click on a device where you want to enable this option.
  2. Go to the Remote Control Settings tab.
  3. Click on Take Control.
  4. Check the box Request User Permission:.
  5. Click SAVE.
  • After you set this option, you'll be able to select Display request for: and set the time you want for the request to be displayed on the remote side;
  • You can also select the option After request times out, allow remote control:, in order to remotely control the machine at the end of the time out.
  • To enable this option for devices in bulk, you can set this from Administration > Defaults > Remote Control Defaults.
  • Select a device class from the list on the left, then set the Default Connection Type to Take Control in the drop down list and specify the desired settings.
  • Note that if you want to apply these changes to existing devices, you need to select Propagate these changes to existing devices.
  • If you do this from the SO level you will have the option to Propagate these changes to Customers/Sites
  • If you do this from the Customer level it will set for all devices at that customer, or you can choose to Propagate these changes to Sites.
  • If you do this from the Site level it will set it for all devices at that site.