N-central Troubleshooting
Take Control: Viewer update prompts being displayed even when the Take Control Viewer is updated to the latest version
Last Modified
Wed Jan 29 16:30 GMT 2024
Description
- Take Control viewer update prompts being displayed;
- Take Control Viewer is updated to the latest version;
Environment
N-able RMM
- Take Control Viewer (all versions)
- N-able N-central
- Take Control Viewer (all versions)
Solution
- This behavior is likely caused by a detection issue between the browser and the Take Control Viewer installed on the device at hand;
- In these situations it's advised to reinstall the Take Control Viewer from a clean slate, as per the steps below:
- Uninstall the Take Control Viewer by dragging it to the trash;
- Reboot the device;
- Install the latest Take Control Viewer from N-central.
- The issue should be fixed after following these steps but if otherwise please reach out to N-able Support.