Take Control (N-able N-central): Session fails with 'the session link has expired please try to reload the page'

Last Modified

Thu Oct 10 11:57 GMT 2019

Description

  • Take Control no longer works. When I try to connect it displays 'the session link has expired please try to reload the page'

Environment

  • N-able N-central
  • Take Control

Solution

Check date and time on server, a wrong date and time is likely the cause of the issue. This can be fixed by using the Synchronize button under the System Level's Administration > Mail Network Settings > Network Setup > Synchronize button.

If this fails to solve the issue, you'll need to use the ntpdate command through an SSH console:
  1. Check the date on the server:?
[root@ncentral 11.2.0.502 ~]# date
Fri Jun 15 13:24:50 CDT 2018?
  1. Run the ntpdate command, specifying the Network Time Protocol with which to sync:
[root@ncentral 11.2.0.502 ~]# ntpdate 0.centos.pool.ntp.org
15 Jun 14:37:15 ntpdate[2819]: step time server 216.229.4.66 offset 3599.680819 sec
  1. Verify the new date:
[root@ncentral 11.2.0.502 ~]# date
Fri Jun 15 14:37:22 CDT 2018
[root@ncentral 11.2.0.502 ~]#
Note: Depending on how much the server is out of sync, the re-sync can cause log in sessions to end and all devices to temporarily lose connection but they will come back and reconnect