Take Control (N-able N-central) Logs Locations

Last Modified

Fri Sep 29 17:03 GMT 2023

Description

  • Where are the Take Control logs located for either the Agent, Agent Installer and Viewer?

Environment

  • N-able N-central
  • Take Control
  • Windows
  • macOS

Solution

  • Windows
    • Take Control Agent Installer Windows (Client's end):
      • C:\Windows\Temp\ServerAppletServiceInstaller-N-Central.install.log
    • Take Control Agent (Client's end):
      • Windows Vista\Windows Server 2008 and above:
        • C:\ProgramData\GetSupportService_N-Central\Logs
      • Windows XP\Windows 2003 Server:
        • C:\Documents and Settings\all users\application data\GetSupportService_N-Central\Logs
    • Take Control Viewer (Technician's end):
      • C:\Users\USER_NAME\AppData\Local\MSP Anywhere for N-central\Viewer\Logs 
  • macOS
    • Take Control Agent (Client's end):
      • /Users/USER_NAME/Library/Logs/Take Control Agent N-able N-central - Processes running in user mode
      • /Library/Logs/Take Control Agent N-able N-central - Daemon
    • Take Control Agent installer macOS (Client's end):
      • /Library/Logs/Take Control Installer
    • Take Control Viewer (Technician's end):
      • ? Users/USER_NAME/Library/Logs/Take Control/Viewer N-able N-central