ShadowProtect SPX service misconfigured - 201 Connect to SPX failed.

Last Modified

Mon Aug 05 16:03 GMT 2019

Description

  • ShadowProtect-SPX-service-misconfigured-201-Connect-to-SPX-failed

Environment

  • N-able N-central

Solution

  • BackupSpxModule.log
[58] 2017-12-14 12:00:14,120 DEBUG com.nable.agent.module.backup.BackupSpxModule Execute=> Starts. TaskID: 1178319449[58] 2017-12-14 12:00:14,120 INFO  com.nable.agent.module.backup.BackupSpxModule ValidateParams=> Port: 13581 OK.[58] 2017-12-14 12:00:14,120 INFO  com.nable.agent.module.backup.BackupSpxModule ValidateParams=> Received user name: doorcloser\itl-backup[58] 2017-12-14 12:00:14,120 INFO  com.nable.agent.module.backup.BackupSpxModule ValidateParams=> received password.[58] 2017-12-14 12:00:14,120 DEBUG com.nable.agent.module.backup.BackupSpxModule ValidateCredential=> Starts.[58] 2017-12-14 12:00:14,120 INFO  com.nable.agent.module.backup.BackupSpxModule ValidateParams=> Credential: doorcloser\itl-backup OK.[58] 2017-12-14 12:00:14,120 INFO  com.nable.agent.module.backup.BackupSpxModule ValidateParams=> Received job name: DCSC M-F 8am-6pm hourly[58] 2017-12-14 12:00:14,120 DEBUG com.nable.agent.module.backup.BackupSpxModule SpxVersion=> spxVersionURL: [ https://127.0.0.1:13581/spx/version ] [58] 2017-12-14 12:00:15,121 ERROR com.nable.agent.module.backup.BackupSpxModule  *** ERROR *** Failed to get SpxVersion. Error: Unable to connect to the remote server[58] 2017-12-14 12:00:15,121 ERROR com.nable.agent.module.backup.BackupSpxModule Execute=> Failed. TaskID: 1178319449 Caught Error: 201  Connect to SPX failed.[58] 2017-12-14 12:00:15,121 DEBUG com.nable.agent.module.backup.BackupSpxModule Execute=> Ends. TaskID: 1178319449
  • Test the accessability:
C:\>wget https://127.0.0.1:13581/spx/version                                    --2017-12-14 12:23:24--  https://127.0.0.1:13581/spx/version                    Connecting to 127.0.0.1:13581... failed: Bad file descriptor.
  • This requires wget to be installed for Windows, other methods could be used such as using Powershell which can have wget.
  • This is a device issue being unable to get to the address listed.