N-central Troubleshooting
Self-Healing
Last Modified
Wed Jan 04 19:30 GMT 2023
Description
- The N-able N-central Self-Healing feature refers to pre-configured responses and actions to specific types of service failures.
Environment
- N-able N-central
Solution
When a specified failure type occurs, N-able N-able N-central will automatically restart the service or execute a script that has been configured by the administrator to try to resolve the issue. The system will then verify whether the issue has been resolved and will send the appropriate notifications.
Limitations:
Services monitored by the N-able N-central server cannot use Self-Healing.
Self-Healing at the device level is only available under the following conditions:
The device on which the service has been added is in Professional mode.
The operating system of the device is a Microsoft Windows variant.
The device on which the service has been added is being monitored by a Windows agent or a Windows probe.
Self-Healing can not be applied to services that are in service groups.
OpenExcluded Services
As the following services are not applicable to Windows devices, they cannot leverage N-able N-central ’s Self-Healing functionality. This includes:
| CPU (ADTRAN) service | Lexmark - Paper Jam Status Service |
| ADTRAN - Device Health Service | Lexmark - Tray Status Service |
| ADTRAN - Memory Service | License Compliance Service |
| Agent Status Service | Logical Drive (VMware) Service |
| Application Compliance Service | Maintenance Mode (VMware) Service |
| Backup Manager Events Service | Memory - Cisco Service |
| Backup Manager Status Service | Memory – Juniper (ScreenOS) Service |
| CA Replication Events Service | Memory – Juniper Secure Access Service |
| CCM CTI Registration Service | Memory (VMware) Service |
| CCM Call Mgr Status Service | NetBotz Airflow Service |
| CCM Conference Registration Service | NetBotz Audio Service |
| CCM Gateway Registration Service | NetBotz Dewpoint Service |
| CCM MGCP Gateway Service | NetBotz Door Switch Service |
| CCM Media Device Service | NetBotz Humidity Service |
| CCM Phone Service | NetBotz Temperature Service |
| CCM Phone Registration Service | NIC Status (VMware) Service |
| CCM Voicemail Device Service | Paper Supply Level Service |
| CCM VoiceMail Registration Service | Physical Drive (VMware) Service |
| Cisco - Connections Service | Power Consumption (VMware) Service |
| CPU – Juniper (ScreenOS) Service | Printer Page Count (HP) Service |
| CPU – Juniper Secure Access Service | Printer Conf Changes Service |
| CPU (VMware) Service | Printer Cover Status Service |
| CPU – Watchguard Service | Printer Display Service |
| CPU (Cisco) Service | Printer Page Count Service |
| Cisco Unity Express Mailbox Service | Printer Status Service |
| Connections – Watchguard Service | Printer Toner Level Service |
| Datastore (VMware) Service | Probe Status Service |
| Ethernet Errors Service | Power Supply (VMware) Service |
| Fan Status (VMware) Service | RAID Status (VMware) Service |
| FW-Cisco Service | Security Logs Service |
| FW-Fortigate Service | SonicWALL CPU Service |
| FW-Juniper Service | SonicWALL Memory Service |
| FW-SonicWALL Service | Temperature Status (VMware) Service |
| FW-Watchguard Service | Untangle – Firewall Service |
| FW-ZyWALL Service | Untangle – IPS Service |
| Fortinet CPU Service | Untangle – Phish Service |
| Fortinet Disk Service | Untangle – Protocol Filter Service |
| Fortinet Memory Service | Untangle – Router Service |
| Fortinet Sessions Service | Untangle – Spam Service |
| Frame Relay Service | Untangle – Spyware Service |
| Juniper (ScreenOS) - Sessions Service | Untangle – Virus Service |
| Juniper Secure Access - Concurrent Users Service | Untangle – Web Filter Service |
| Lexmark - Hopper Status Service | Windows Event Log Service |