SMART Status shows the following error "201 There is no information found for this WQL Query"

Last Modified

Thu Jun 18 13:27 GMT 2020

Description

  • SMART Status shows the following error:
    • 201 There is no information found for this WQL Query: Please check the parameters 0 WQL = Select Reason, PredictFailure From MSStorageDriver_FailurePredictStatus Where InstanceName="C:"
  • Which WMI query is used to determine the disk name using SMART Notifications

Environment

  • N-able N-central

Solution

  • The most probable reason for this is because it cannot determine the drive based on the entered disk name.
    • N-able N-central Service Templates configured to Add/Modify will only add service instances and not remove. So, if a drive is later removed, the instance will remain, and the state will change to misconfigured. If this occurs, manually disable or remove the service instance.
  • Through an administrative Command Prompt, please run the following query:
    • wmic /namespace:\\root\wmi path MSStorageDriver_FailurePredictStatus Get InstanceName,PredictFailure,Reason /value
  • If you're given the disk name, please use this in place of the one currently entered under SMART Status
  • If you're presented with an error, for example "no instances available", then there is an issue locally please reach out to your certified Microsoft technician for further assistance. As you may need assistance from Microsoft with rebuilding the repository to include MSStorageDriver_FailurePredictStatus
  • Alternate Method using Powershell:
  • C:\WINDOWS\system32>powershell
    PS C:\WINDOWS\system32> Get-WmiObject -namespace "root/wmi" MSStorageDriver_FailurePredictData


    __GENUS : 2
    __CLASS : MSStorageDriver_FailurePredictData
    __SUPERCLASS : MSStorageDriver
    __DYNASTY : MSStorageDriver
    __RELPATH : MSStorageDriver_FailurePredictData.InstanceName="SCSI\\Disk&Ven_LITEON&Prod_CV8-8E256-11\\4&2ccb24eb&0&000200_0"
    __PROPERTY_COUNT : 4
    __DERIVATION : {MSStorageDriver}
    __SERVER : COMPUTERNAME
    __NAMESPACE : root\wmi
    __PATH : \\COMPUTERNAME\root\wmi:MSStorageDriver_FailurePredictData.InstanceName="SCSI\\Disk&Ven_LITEON&Prod_CV8-8E256-11\\4&2ccb24eb&0&000200_0"
    Active : True
    InstanceName : SCSI\Disk&Ven_LITEON&Prod_CV8-8E256-11\4&2ccb24eb&0&000200_0
    Length : 512
    VendorSpecific : {1, 0, 5, 3...}
    PSComputerName : COMPUTERNAME