Running a local Windows Update scan gives error 0x8024002e, Patch Management profile has restricted Windows Update access only for N-able N-central activity only

Last Modified

Thu Apr 19 09:24 GMT 2018

Description

  • When running a local Windows Update check, presented with the error 0x8024002e
  • Patch Management profile has Windows Update Access set to "restricted to N-able N-central activity only"
  • Full error found when running "check for updates" gives:
    • There were some problems installing updates, but we'll try again later
    • If you keep seeing this and want to search the web or contact support for information, this may help: (0x8024002e)

Environment

  • N-able N-central
  • Patch Management
  • Windows Update

Solution

  • 0x8024002E usually means "WU_E_WU_DISABLED Access to an unmanaged server is not allowed"
  • Since your computer has been denied access, this basically means your download has been terminated
  • To allow local Windows Update scans, please do the following:
    1. On your N-able N-central Dashboard, select the device in question
    2. Select Settings
    3. Select Patch Management
    4. Select View/Edit
    5. Under the Windows Update Access section, change the dropdown option from "Restricted to MSP N-able N-central activity only" to "Allowed for all User accounts and applications"
    6. Select Save