Restart_System.amp does not restart device, shows result of 1 for "Log Off Current User"

Last Modified

Sun Mar 22 23:59 GMT 2020

Description

• Restart_System.amp failed to restart device
• Restart_System.amp is version 1.2.0.3
• Task output shows the following:
  • Log Off Current User
  • Input parameters:
  • Force: True
  • Output parameters:
  • Result:
  • 1
  • ResultString:

Environment

• N-able N-central
• Automation Manager

Solution

• To resolve this, please download and use version 2.1.2.19 which can be downloaded from here:
  • https://supportfiles.logicnow.com/ws-s3-bucket/?goto=s3-bucket%2FRestart%20System%202.1.2.19.amp
• To upload this to your Script/Software Repository please do the following:
  1. On your N-able N-central Dashboard, please go to Configuration > Scheduled Tasks > Script/Software Repository
  2. Select Add > Automation Policy
  3. Select Browse ...
  4. Select the Restart_System.amp which can be downloaded above
  5. Select Open
  6. Select OK