Reset 2FA for a user account in N-able N-central,

Last Modified

Mon Nov 30 16:10 GMT 2020

Description

• How to trigger the server to re-setup 2FA for a user that has a new phone.

Environment

• N-able N-central

Solution

• To resolve the issue

1. Navigate to Administration
2. Click User Management > Users
3. Select the user in question
4. Click the User Details tab
5. Click the User Information tab

• There is a reset button in the user Information area as long as 2FA is still enabled for the user .
• If the reset button is not present, disable save, then re-enable 2FA for the user