N-central Troubleshooting
Request Uninstall Direct Support option is greyed out
Last Modified
Fri Apr 21 16:00 GMT 2023
Description
- The request Uninstall (direct support) feature is greyed out on certain applications.
Environment
- N-able N-central
Solution
- Applications that do not have silent uninstall registry values will not be applicable to this option.
- To validate that the application does not have such an option:
- Check the registry values on the device for the application in question here:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall - Look for values like "UninstallString" and "SilentUninstallString" or "QuietUninstallString"
- NOTE: Not all applications have these values which is why the request uninstall option is greyed out.
- Reference this document.