N-central Troubleshooting

N-able Report Manager service templates monitored services and what they mean.

Last Modified

Mon Apr 09 12:34 GMT 2018

This is a quick explanation of some of the services that are applied from the report manager service template and what they mean.

ETL Logs
- This will monitor the ETL logs to see if any of the ETL packages are failing. If you get a failure on this log it is likely that an ETL has failed.
IIS Service
- This will check to ensure the IIS service is running. This service is required for the web interface for report manager.
Maintenance Log
- this will check to ensure the maintenance is running as well as completing without error
ODS Log
- this will ensure that the ODS maintenance is running and completing without errors
PSA Log
- The psa log will be misconfigures until a failure occurs. The psa log is only created for the first time if there was an error when pulling the ticket information.
  - Failed : the last scan on the PSA log shows that we were not able to pull the ticket information as expected
  - Normal : the last scan of the log report no new failrues when pulling tickets and thus is likely ok.
  - Misconfigured : Either this is pointing to the wrong directory or there has never been a problem with pulling the ticket information and thus no log was ever created.
N-able Report Manager Database connectivity
- Ensures the N-able N-central server can reach the report manager server.
N-able Report Manager Maintenance service
- this service preforms various tasks to ensure that the report manager processes are executing.
N-able Report Manager maintenance watchdog service
- this service preforms various tasks to ensure that the report manager processes are executing