N-able Report Manager - Upgrade Error 1001

Last Modified

Thu Mar 08 11:51 GMT 2018

Description

  • When attempting to upgrade Report Manager the error 1001 may be received.
  • Error 1001 is a Generic Error.
  • Please review the Setup.log under \Program Files (x86)\N-able Technologies\Report Manager\logs for the specific error


Environment

  • All Supported Versions of N-able Report Manager.

Solution

  1. Reboot the N-able Report Manager Server.
  2. Check for other applications installed on this server, such as Sharepoint, CRM, Exchange, PSA, WSUS and Kaseya (details in Online Help).
  3. Check the Content and System User roles were added for the User as per Online Help.
  4. This can also occur if something is generally wrong with IIS configuration, such as Default AppPool is not set to use 4.0.
  5. Problems with the file or in accessing the file msvcr100.dll and msvcp100.dll in C:\windows\system32 (version 32 on 64 bits OS), such as from an AV product.
  6. Try rebuilding the Reportserver virtual directories using SSRS Config Manager.
    1. Change 'Webservice URL' to ReportServer1 > apply > change back to ReportServer > apply.
    2. Change 'N-able Report Manager URL' to 'Reports1' > apply > change to 'Reports' > apply).
    3. Check that each of the IP Addresses are set to All Assigned.
      1. Click 'Webservice URL' > check 'IP Address' is 'All Assigned'.
      2. Click N-able Report Manager URL > Advanced > check 'IP Address' is 'All Assigned'.
  7. Check the MD5 posted on our Download page matches the MD5 of the downloaded file on the N-able Report Manager system. Use a tool like HashCalc, or a Powershell command.
  8. Check the language is set to US English for the Database instance, and the login_xxx and ncompass users via Properties.
    1. Change Default language for Database Instance
    2. Change Default language for Logins
  9. Run the installer, and when prompted, specify the internal IP address for both INTERNAL and EXTERNAL (not FQDN which can be applied later, and/or DNS can be fixed to return the internal IP also).
  10. If there is still any issue, try reviewing Event Logs for errors at the time of install.
  11. Collect the program files (x86) \Program Files (x86)\N-able Technologies\Report Manager\logs\setup.log

If this is a Windows 2016 server please check the following article;
COM+ Network Access not enabled in Windows Server 2016

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