Report Manager - Error 401 unauthorized when generating a report, the Report Manager server is using an inaccessible address (such as, an external address instead of the localhost).

Last Modified

Thu Feb 14 14:16 GMT 2019

Description

  • The following error message appears when trying to generate a report within Report Manager:
    • Error: The request failed with HTTP status 401: Unauthorized.
  • The Report Manager server is using an inaccessible address, i.e. an external address instead of the localhost.

Environment

  • N-able N-central
  • Report Manager

Solution

  • To resolve this, please do the following:
    1. Open the Report Manager Admin Console.
    2. Select System Setup Logs.
    3. Select Advanced Settings.
    4. Locate Settings.ReportServerURL.
    5. Change the value to localhost.
    6. Select Save.