N-central Troubleshooting

Report Manager - Report Manager is missing in System Level

Last Modified

Fri Dec 02 15:06 GMT 2022

Description

Logging in as Product Admin, and checking Reports in System Level, the Report Manager option is missing.

Envirnment

N-able N-central

Solution

One possible reason Report Manager is not visible in System Level > Reports is because Export is already disabled.

Reasons why Export is getting disabled:

Export is not running for 60 days it will automatically disable Report Manager in N-able N-central.
Data Export was disabled under System Settings > Tools > Data Export.

To resolve this, you will most likely need to troubleshoot connectivity on port 80, 443 & 1433 to the Report Manager server and create a new Datasource.

See: KBA45004: Timeout Error when adding a data source

See: KBA45009: Unable to access Report Manager through N-central

If you need assistance, contact Technical Support using N-ableMe.