N-central Troubleshooting
RDP Error: Unable to Launch Application
Last Modified
Thu Nov 12 16:22 GMT 2020
Description
- This error may occur when starting all RDP based remote control sessions, and may also happen with Web and Custom session types.
- This is caused by bad Java cache or corrupt user specific files.
Environment
- N-able N-central or earlier (for RDP)
Solution
- Solution 1:
- Start the Java Control Panel (from Windows Control Panel > Java or from Java folder).
- On the General tab, click Network settings...
- Select Direct connection.
- Click OK.
- Solution 2:
- Delete the following three folders:
- C:\Users\username\AppData\Local\Sun
- C:\Users\username\AppData\LocalLow\Sun
- C:\Users\username\AppData\Roaming\Oracle
- Solution 3:
- Delete Temporary Files through the Java Control Panel. Refer to this Java article for instructions: https://www.java.com/en/download/help/plugin_cache.xml