RAID Status (VMWARE) service misconfigured

Last Modified

Thu Jan 31 21:18 GMT 2019

Description

  • RAID Status (VMWARE) service on a Dell server is misconfigured while other VMware services are working as expected.
  • Follow these steps to load the appropriate LSI VIB.
  • Some Dell servers use an LSI RAID controller and the VIB is not part of the Dell Offline Bundle

Environment

  • N-able N-central
  • ESXi 5.x and later
  • Dell servers

Solution

  1. Enter the host into maintenance mode.
  2. Download the Dell Open Manage VIB (latest version).
  3. Install the VIB on the esxi server using VCLI (copy the vib file to the ESXi host using WINSCP to /var, and then run the following command: esxcli software vib install-v /var/openmanage.vib
  4. Reboot the ESXi host.
  5. Place the ESXi host into maintenance mode again.
  6. Download the LSI VIB from the avago Technolgies website.
    a. Search for CIM
    b. Expand Management Software and Tools
    c. Download the appropriate CIM Provider Package for VMWARE
  7. Install the Drive bundle as per step 3.
  8. Remove from maintenance mode and reboot the ESXi host.
  9. Use VSPHERE to check that the CIM has been installed correctly, you should see physical drive and RAID.
10.Another way to check would be to SSH the ESX host, enter command: Esxcli software vib list, and look for the newest version of vib installed from specific vendor.

  1. Remove the ESXI host from N-able inventory if it is present.

  2. Run a Discovery job just for the IP address of the ESXi host with SNMP disabled and VMWARE enabled.

  3. Once discovered, import and enable Professional mode.

  4. Apply the service template.