Patch Status Service Misconfigured - Error Message: 201 Thread was being aborted. Please see KBA #10018 in the N-able N-central online documentation

Last Modified

Wed Dec 09 19:59 GMT 2020

Description

  • Patch Status is misconfigured with the following message:
  • 201 Thread was being aborted.Please see KBA #10018 in the N-able N-central online documentation.

Environment

  • N-able N-central

Solution

The system is out of memory.

To verify, use the N-able N-central command prompt and type the following:

type "C:\Program Files (x86)\N-able Technologies\Windows Agent\log\PatchInstall.log" |find "Insufficient memory"

or for 32-bit machines"

type "C:\Program Files\N-able Technologies\Windows Agent\log\PatchInstall.log" |find "Insufficient memory"

Output will look similar to:

[PatchManagerControllerThread] 2016-05-31 13:08:43,029 ERROR NWindowsUpdate MS::SubmitMetadata => System.OutOfMemoryException:Insufficient memory to continue the execution of the program.
at WUApiLib.IUpdate.get_BundledUpdates()
at com.nable.agent.framework.PatchManagement.Objects.PatchMetadata..ctor(IUpdate update)
at com.nable.agent.framework.WindowsUpdate.MetadataSubmission.SubmitMetadata(SortedList`2 msPatches, Dictionary`2& tpPatchMetadata, Dictionary`2 tpProductMetadata)

Windows Update API encountering a memory error.

  1. Upgrade N-able N-central server, probes and agents to the latest version, if not already at the latest version.

  2. Once you have upgraded the N-able N-central server, probes and agents to the latest version, it will take 1-2 patch cycles for the Patch Status service to be updated.

    The N-able N-central agent needs to complete:

    Patch Detection Window to detect the outdated agent

    Installation Window to install the updated MS Windows Update Agent

    Reboot Window may be required

    Patch Detection window to update the Patch Status service

  3. If you cannot upgrade N-able N-central to the latest version you will need to manually determine the version of Windows Update Agent. Check out the following article for the steps:

    Version of Windows Update a device is using

  4. Troubleshoot Windows related memory problem.

  5. At this stage, the problem is Windows related as it is producing an error when the Windows Update API is running during the patching or patch scan process.